Refund and Cancellation Policy

1. Overview

At Winox (NITIN SPINNERS LTD), we strive to provide exceptional sportswear products and services. This Refund and Cancellation Policy outlines the terms and conditions for refunds, returns, exchanges, and order cancellations.

2. Order Cancellation Policy

2.1 Customer-Initiated Cancellations

Before Production Starts

• Timeline: Orders can be cancelled up to 24 hours before production begins
• Refund: 100% refund of advance payment
• Processing: Refund processed within 5-7 business days
• Design Charges: If custom design work has been completed, design charges (₹500-₹2000) may be deducted

After Production Starts

• Policy: Orders cannot be cancelled once production has commenced
• Reason: Custom sportswear is manufactured specifically for each order
• Exception: Cancellations may be considered in exceptional circumstances with mutual agreement

2.2 Company-Initiated Cancellations

We reserve the right to cancel orders in the following situations:

• Non-payment of advance or balance amounts
• Technical impossibility of production
• Inappropriate or illegal design requests
• Force majeure events (natural disasters, government restrictions, etc.)

In such cases, full refund will be provided within 7-10 business days.

3. Refund Policy

3.1 Eligible Refund Scenarios

Manufacturing Defects

• Products with manufacturing defects qualify for full refund
• Defects include: stitching issues, fabric tears, color bleeding, sizing errors
• Claims must be made within 7 days of delivery
• Photographic evidence required for claim processing

Wrong Product Delivery

• If wrong products are delivered due to our error
• Full refund or replacement provided
• Return shipping costs covered by Winox

Significant Delivery Delays

• If delivery is delayed beyond agreed timeline by more than 7 days
• Customer can choose refund or wait for delivery
• Delays due to customer-requested changes are excluded

3.2 Non-Refundable Items

• Custom-Made Products: Team kits with custom designs, logos, player names
• Used Products: Items that have been worn or washed
• Damaged by Customer: Products damaged due to misuse or negligence
• Sale Items: Products sold at discounted prices (unless defective)

4. Return and Exchange Policy

4.1 Return Conditions

• Timeline: Returns must be initiated within 7 days of delivery
• Condition: Products must be in original condition with tags attached
• Packaging: Original packaging and accessories must be included
• Hygiene: Products must be unworn and unwashed

4.2 Exchange Policy

Size Exchanges

• Available for standard products within 7 days
• Subject to availability of requested size
• Exchange shipping costs may apply
• One exchange per order allowed

Design Modifications

• Minor design changes may be possible before production
• Major changes may incur additional charges
• No modifications allowed after production starts

5. Refund Processing

5.1 Refund Timeline

• Approval: Refund requests processed within 2-3 business days
• Bank Transfer: 5-7 business days after approval
• UPI/Digital Wallets: 2-3 business days after approval
• Credit Cards: 7-10 business days (depends on bank)

5.2 Refund Method

• Refunds processed through original payment method
• Bank account details required for direct transfers
• Processing fees may be deducted for certain payment methods

6. Return Process

Step 1: Contact Us

• Email: contact@Winox.shop
• Phone: +91 9934565854
• Provide order number and reason for return

Step 2: Return Authorization

• We'll provide Return Authorization (RA) number
• Return address and instructions will be shared
• RA number valid for 7 days

Step 3: Ship the Product

• Pack products securely with RA number
• Use trackable shipping method
• Customer bears return shipping costs (unless our error)

Step 4: Inspection and Processing

• Products inspected within 2-3 days of receipt
• Refund/exchange processed if conditions are met
• Customer notified of decision via email/phone

7. Special Circumstances

7.1 Bulk Orders

• Different terms may apply for orders above ₹50,000
• Partial cancellations may be considered
• Custom agreements for large corporate orders

7.2 Seasonal/Festival Orders

• Stricter cancellation policies during peak seasons
• Rush order cancellations may incur higher charges
• Extended delivery timelines may apply

8. Quality Guarantee

We stand behind the quality of our products:

• 30-Day Quality Guarantee: Manufacturing defects covered for 30 days
• Fabric Quality: Premium materials as per specifications
• Stitching Standards: Professional finishing and durability
• Color Fastness: Colors guaranteed not to fade with normal use

9. Dispute Resolution

9.1 Customer Service

• First point of contact for all refund/return issues
• Dedicated customer service team
• Response within 24 hours on business days

9.2 Escalation Process

• Unresolved issues escalated to management
• Written complaints addressed within 7 days
• Fair and transparent resolution process

10. Contact Information

For refunds, returns, or cancellations, contact us:

11. Policy Updates

This policy may be updated from time to time. Changes will be:

• Posted on our website
• Communicated to existing customers via email
• Effective from the date of publication

Important Note: This Refund and Cancellation Policy is part of our Terms and Conditions. By placing an order with Winox, you acknowledge that you have read, understood, and agree to this policy. For any clarifications, please contact our customer service team before placing your order.